Privacy Policy

Here's what we do with the info you give us - no surprises:

• Personalize Your Training: We use your fitness assessment and goals to design programs that actually work for YOUR body and situation
• Schedule & Communication: Booking sessions, sending reminders, updating you on facility changes or special events
• Process Payments: Handle membership fees, personal training packages, and any other services you purchase
• Track Progress: Monitor your performance metrics so we can adjust programming and celebrate your wins
• Safety First: Keep medical info on file in case of emergencies or to ensure we're not putting you at risk
• Improve Our Services: Analyze what's working and what's not so we can keep evolving our approach
• Marketing (with your permission): Send you tips, updates, or promotions - but only if you've opted in, and you can unsubscribe anytime

We're not selling your data to third parties. Your info stays with us to make your training experience better, period.

We take security seriously - here's what we've got in place:

• Encryption: All sensitive data is encrypted both in transit and at rest - that means it's scrambled when it moves around and when it sits on our servers
• Secure Payment Processing: We use PCI-compliant payment processors, so your credit card info goes through industry-standard security
• Access Controls: Only authorized staff who need access to do their jobs can see your personal info - not everyone at the gym has the keys
• Regular Updates: Our systems get updated regularly to patch any security vulnerabilities
• Physical Security: Paper records are locked up tight, and our facility has security measures in place
• Staff Training: Our team knows how to handle your info properly and respect your privacy

No system is 100% bulletproof, but we're doing everything reasonable to keep your data safe.

We're not in the business of selling your info, but there are a few situations where we might need to share it:

• Service Providers: Payment processors, email platforms, scheduling software - these folks help us run our business, and they're bound by strict confidentiality agreements
• Legal Requirements: If we're legally required to (like a court order or government request), we'll comply with Canadian law
• Emergency Situations: If there's a medical emergency and paramedics need your health info, we're gonna share it to keep you safe
• Business Transfers: If we ever sold the gym or merged with another facility, your info would transfer with proper protections in place
• With Your Consent: Any other time we'd share your info, we'll ask you first

Bottom line: we don't sell, rent, or trade your personal information to marketers or random third parties.

Yeah, our website uses cookies - but not the chocolate chip kind. Here's the deal:

• Essential Cookies: These keep the site functioning - like remembering you're logged in or items in your cart
• Analytics Cookies: Help us understand which pages people visit, how long they stay, what's popular - anonymous data to improve the site
• Preference Cookies: Remember your settings and preferences so you don't have to re-enter them every time

Most browsers let you control cookies through their settings. You can block or delete them, though some features of our site might not work as well if you do.

We don't use creepy tracking to follow you around the internet. Our cookies are strictly for making our site work better.

It's YOUR data, and under Canadian privacy laws (PIPEDA), you've got rights:

• Access: You can ask to see what personal info we have on you - we'll show you
• Correction: If something's wrong or outdated, let us know and we'll fix it
• Deletion: Want us to delete your info? We'll do it, unless we're legally required to keep it
• Opt-Out: Don't want marketing emails? Unsubscribe anytime - there's a link at the bottom of every email we send
• Data Portability: Need your data in a usable format? We can export it for you
• Withdraw Consent: If you gave us permission for something, you can take it back

To exercise any of these rights, just shoot us an email at info@thalrioncontinuum.info or give us a call at (604) 555-2847. We'll handle it promptly.

If you're not satisfied with how we handle your request, you can file a complaint with the Office of the Privacy Commissioner of Canada.

We don't keep your info forever - here's our retention approach:

• Active Membership: While you're training with us, we keep everything current and accessible
• After You Leave: We'll retain basic account info and training records for 7 years (that's the legal requirement for financial and health records in Canada)
• Marketing Data: If you've unsubscribed or asked us to stop contacting you, we'll remove you from our lists right away
• Payment Records: Kept for tax and accounting purposes as required by Canadian law

Once the retention period's up, we securely delete or anonymize your data so it can't be traced back to you.

We train athletes of various ages, but when it comes to privacy, here's our stance:

• Our services are primarily designed for adults 18 and over
• If you're under 18, we require parental or guardian consent before collecting any personal information
• For youth athletes (typically 14-17), we work directly with parents/guardians for all communications and data handling
• We don't knowingly collect information from children under 14 without explicit parental involvement

If you're a parent concerned about your child's information, reach out to us and we'll address it immediately.

Things change - technology evolves, laws get updated, our services expand. When we need to update this privacy policy:

• We'll post the new version here with an updated "Last Updated" date at the top
• For major changes that affect how we handle your data, we'll send you an email notification
• We'll give you a reasonable heads-up before any significant changes take effect
• Continuing to use our services after changes means you accept the updated policy

We recommend checking this page occasionally if you're curious about any updates.

Got questions about this privacy policy or how we handle your information? We're here to help.

We'll get back to you within 1-2 business days. Your privacy matters to us, and we're committed to being transparent about how we handle your information.